Track Your Order

How do I know my order is confirmed?

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also check the current status of your order, just click on TRACK ORDER to get real time status of your order.

What is order verification? Why is it required?

Order verification is done by instacrush.in for all cash on delivery orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.

How do I check the status of my order?

Click on TRACK ORDER to get real time status of your order.

Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 3-5 working days. Click on TRACK ORDER to get real time status of your order.

What do the different order status mean?

The order statuses let you know how far along your order is. The following statuses are used for an order to Process.

  • Pending / On – Hold – Order placed Successfully but the Payment is awaiting & in case of Cash on Delivery order has not been confirmed Yet.
  • Processing – Payment / Confirmation for your order is received & order is accepted by the merchant, But the order is awaiting fulfillment.
  • Ready-Ship – Your order has been dispatched/shipped that contains the Tracking number & name of the logistics provider.
  • Shipped – Your order has been dispatched/shipped that contains the Tracking number & name of the logistics provider.

What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 3-5 working days depending on the address specified for the order.

What do I do if I get wrong update messages from courier company?

You can check the current status of your order, just click on TRACK ORDER to get real time status of your order.

Do I have to pay any shipping and delivery charges?

Currently we are offering Free shipping on all orders greater than equal to INR 799. For order value to be less then 799 we charge INR 49. Also, we charge a flat fee of INR 49 on all COD orders.

What should I do if I find my package opened or tampered with upon delivery?

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by droping a mail on support@instacrush.in